The lawsuit, filed in 2023, alleged that Amazon caused "substantial unjustified monetary losses” for consumers who returned an item but were still charged for it.

Amazon is resolving claims that it incorrectly processed returns with a proposed settlement valued at over $1 billion, as ...

Amazon has agreed to pay $309 million and provide other benefits in a class action settlement with customers who claimed they ...

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon processes returns and refunds.