Forbes contributors publish independent expert analyses and insights. Wes Kilgore covers the intersection of media and well-being. Update, Aug. 5, 2025: This story was edited to include information ...

Chatbots are the new rage as more top brands are advancing the technology and integrating it into their chat systems. Big names such as Facebook and Telegram have already made moves in this arena by ...

Artificial intelligence has dominated headlines over the last few years, for good reasons. It has been compared with the industrial revolution in that it will change the way we do everything and ...

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AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...