(MENAFNEditorial) Swasti Datamatrix: Your Salesforce Partner in MENA - The Middle East and North Africa (MENA) region is experiencing rapid digital transformation, with businesses across industries ...

In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...

Creatio has released a new version of its low-code development platform, Creatio 8.1 Quantum, based on five main components, including the new Quantum architecture, composable applications for CRM, ...

Back in the day, the leading internal service software providers - HEAT, Remedy and others - specialized in allowing users on help desks to create tickets, track cases, route incidents, automate ...

Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...

Salesforce and Pegasystems could not be further apart in terms of where both companies started their respective customer relationship management (CRM) journeys. Salesforce is currently evolving from ...

AUSTIN, Texas, Jan. 13, 2021 /PRNewswire/ -- Oracle today is making its popular APEX low-code development platform available as a managed cloud service that developers can use to build data-driven ...