Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can't Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

New orchestration engine blends AI with 20,000+ agents to help enterprises test and scale contact center solutions.

One key to sales is building strong customer relationships and, while one would expect this to translate directly into an increased focus customer experiences (CX), studies have shown a major ...

Smart businesses know that mobile apps aren’t just another service channel—they’re an invaluable source of information on customer experience. By tracking mobile app data, design teams can spot ...

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...

I’m sorry, you've heard this 100 times, but you’ve got to get your data right,” The Vitamin Shoppe’s Andrew Laudato said at the NRF Big Show.