Cable and telecom companies have a rich history of customer service horror stories, but one area where they often excel despite famously poor customer care is reducing turnover, or churn. Healthcare ...

As growth in voice, SMS and data services plateaus, carriers have an opportunity to reinvent themselves as ad-tech players.

If 2025 forced streaming services to confront the limits of growth, 2026 will make retention their defining strategic ...

KT’s fee waiver for early contract termination in the wake of its mobile payment fraud case, has triggered a rapid surge in ...