A flow chart is a graphical representation of a process, sequence, or algorithm. Flow charts use various shapes, such as rectangles, diamonds, and ovals, to denote different types of tasks, decisions, ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

Customers’ needs, wants, and preferences are rapidly reshaping business in the digital age. With social and mobile technology always in hand, consumers expect companies to be available online at any ...

“To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected.” ― Tony Hsieh, CEO of Zappos ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...