The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ragy Thomas Yesterday’s ...

Exclusive content, detailed data sets, and best-in-class trade insights to rewrite your portfolio for tomorrow. TradeTalks covers CES 2025. Danny Tomsett, CEO of UneeQ Digital Humans, joins Jill ...

Gil Feig is the Co-Founder and CTO of Merge, a leading unified API platform. Previously, Gil was the Head of Engineering at Untapped. Deciding whether to outsource your customer-facing integrations ...

Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

Building a culture where employees feel engaged, supported and productive is hard enough. But when you throw in customer-facing roles, the difficulty increases exponentially. This is because ...

The reverse mortgage industry is evolving its AI strategy from internal efficiency tools to customer-facing applications. Companies are carefully implementing these technologies with wholesale ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Empathy builds trust. A kind response during difficult moments can reshape the entire experience and leave a lasting impression. Structure needs flexibility. Systems that allow for discretion and ...