Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...

Twilio focuses on combining communication APIs with customer data management, offering specialized services with an AI flair. Notable features of Twilio's offerings include CustomerAI Predictions, ...

NEW YORK, March 30, 2021 /PRNewswire/ -- Voximplant, a serverless communications platform with APIs, SDKs, and a no-code drag and drop contact center, today announced a significant enhancement to its ...

Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, announced initial outcomes from its collaboration with Google Cloud, ...

Solves key CIO challenges to integrate best-in-class, real-time voice apps across unified communications, cloud contact center and AI platforms Dramatically reduces complexity of moving to the cloud, ...

BLOOMINGTON, Minn., Aug. 16, 2022 /PRNewswire/ -- ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, today announced the integration and ...

A Google outage on June 12 disrupted several applications, including tools used by the healthcare industry. Affected services included Vertex AI Online Prediction, Dialogflow CX, Agent Assist and ...

Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide Avaya AVYA, a global leader in solutions to enhance and simplify communications ...