In today’s fast-moving business environment, effective communication has become a meaningful competitive advantage. However, ...

The current business landscape is competitive and fast-paced. To stand out among the competition, companies must be customer-centric. The customer experience must be at the center of every business ...

CHICAGO--(BUSINESS WIRE)--RRD has launched Business Communication Intelligence (BCI), an AI-powered platform that streamlines and improves customer communications for companies in financial services, ...

Communication is the bedrock of human interaction, influencing every facet of our lives — from our personal connections to our professional endeavors. Beyond being a beneficial skill, effective ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO of Avaya, presented the first keynote at Voiceon ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...