Freshworks’ Cost of Complexity Report found that common software-induced challenges encountered by customer service agents include uncustomizable workflows (42%) and too many tools to toggle between ...

SAN MATEO, Calif., Aug. 3, 2023 — Freshworks Inc., (NASDAQ: FRSH) today announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational ...

Freshdesk was founded in 2010 by Zoho alumni Shan Krishnasamy and Girish Mathrubootham, after Mathrubootham ordered a new TV only to have it delivered broken. Resolving the issue proved difficult, but ...

Freshworks updates its cloud CRM software today in a summer release that showcases AI-powered conversational messaging and a single Unified Customer Record (UCR) across support, sales and marketing.

HOLMDEL, N.J., June 26, 2019 /PRNewswire/ -- Vonage (NYSE: VG), a global business cloud communications leader, has announced a partnership with Freshworks Inc, a global innovator in customer ...

What I really like about Freshdesk is you can do some pretty bizarre things. So says Scott Walken, Senior Director of Customer Support at GE Digital, the subsidiary of General Electric that provides ...

Provider of cloud-based customer support software Freshdesk has announced the creation of Freshworks, a new umbrella brand that will bring together its growing suite of business software. The creation ...