Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When Mario Matulich thinks of hotel chains with great customer service, ...
Guest expectations in the hotel industry have changed faster than ever before. Travelers now expect more than clean rooms and ...
Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...
Backroad Planet on MSN
How to spot when a hotel is breaking the law and what guests can do
Learn how to spot illegal hotel practices, protect your rights, and take action when a hotel breaks the law. The post How To ...
Amadeus is deepening its collaboration with Salesforce to introduce a cutting-edge hotel service center solution designed to enhance efficiency and elevate customer service in the hospitality sector.
Hotel occupancy is expected to reach 63.6% in 2024, up slightly from 2023, but still shy of the 65.8% average hotel occupancy before the pandemic. Employment is up, but also still below pre-pandemic ...
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