Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Guest expectations in the hotel industry have changed faster than ever before. Travelers now expect more than clean rooms and ...

Opinions expressed by Entrepreneur contributors are their own. After a long day of business meetings, sightseeing or catching up with old friends, travelers appreciate arriving at a comfortable and ...

Listen sometime (if you're fortunate enough to have the opportunity) to the click of the door as it closes on a room at a Four Seasons hotel or resort. The click, that little sound you take for ...

The elevator in the San Francisco St. Regis hotel is a striking example of anticipatory customer service, the highest of the three levels of customer service I yammer on about in customer service ...

No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses – often forming one of the key reasons for repeat ...