Picture this: A support team member knows the information they want exists; they just can’t find it. To get a customer the answer they need, the agent spends an inordinate amount of time looking for ...

“Working software over comprehensive documentation” is the second value stated in the Agile Manifesto. The Manifesto’s signatories were fighting against the business and technical requirements ...

Consider the humble file cabinet. Long ubiquitous in offices and homes, it epitomized early document and information management. Locating that file folder with the relevant paper document was once the ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, with experts predicting that KM will not only become a more vital function ...

Amidst the continuous global disruption of the last 2 years, businesses across many sectors—from high-tech to finance to e-commerce and more—have actually been thriving. They’re tenaciously pursuing ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

Design time for embedded solutions has never been in such short supply. Most companies, seeking to maximize profit, are reducing design cycles to the absolute minimum. Engineering managers can offer ...