Retail returns are a $850 billion problem. A cross-functional approach combining consumer education and a "returns czar" are crucial to manage this complex issue.

HOUSTON — Returning online purchases has never been easier. For millions of shoppers, it is as simple as generating a QR code, dropping off the item, and sometimes getting an instant refund. But ...

The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, but the returns story was more complicated.

Return fraud is on the rise, totalling $103 billion in 2024, according to a report by Appriss Retail and Deloitte Retailers’ generous return policies, the popularity of e-commerce, and social media ...

Consumers returned nearly $900 billion worth of merchandise in 2024. While returns are considered a routine cost of doing business, return fraud is on the rise, leading retailers to turn to artificial ...

Lacoste is using AI tech Vrai to detect counterfeit returns. Return fraud costs retailers billions, with billions lost globally. Amazon and other retailers face scams exploiting return policies for ...

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Kate Linebaugh: Earlier this year, our colleague Liz Young heard about a big ...

ST PETERSBURG, Fla. — Return fraud is becoming a bigger problem for online retailers, and now companies are being forced to look at how they can crack down on the expensive issue. According to the ...

BERLIN, GERMANY - APRIL 22: The logo of the online retailer Amazon is shown on the display of a smartphone on April 22, 2020 in Berlin, Germany. (Photo by Thomas Trutschel/Photothek via Getty Images) ...

Costco cracks down on its famously generous return policy — here’s what shoppers need to know - The change comes as retailers ...

DAVISON, Mich. (WNEM) - A Davison man has been charged for allegedly committing bottle return fraud at a liquor store in Mt. Morris. According to Attorney General Dana Nessel, on Wednesday, Aug. 21, ...