Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Peter Dunn is a seasoned technology and cybersecurity leader with over 25 years of experience driving digital transformation, AI integration and zero-trust initiatives across federal agencies and ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. The Department of Justice is using ...

The Post-Baccalaureate Certificate in Advanced Analytics is designed for students with a foundational background in exploratory data analysis, offering advanced education in machine learning, deep ...

Moving from reactive to predictive maintenance requires the right tools for use by subject matter experts. As the power industry continues to advance from preventative to predictive maintenance, one ...

Most people regard bank runs as a thing of the Depression-era past, but in 2023, several U.S. financial institutions failed when they experienced unexpected runs on deposits. Taking notice, leaders at ...

Olawunmi Gbolade is a seasoned programme manager and consultant based in Rockville, Maryland with focus on using advanced analytics to promote financial inclusion, particularly in marginalised ...

Predictive analytics has reshaped how pharmaceutical companies approach patient care, brand strategy, and market success. Lakshdeep Singh, a senior principal at IQVIA, has become a respected name in ...

As financial crime techniques become more sophisticated, financial services organizations are adopting the latest in technology to protect themselves and their customers against criminal activities ...