Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...

Wondering if Amazon is tracking your returns? And why shoppers are getting permanently banned — with no warning? Well, Amazon has a secret algorithm monitoring every single return you make, and it’s ...

Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible system that decides whether that item will be resold, donated, dismantled, or ...