Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations ...

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...

Eric Froton's Running Back Rankings: Top 7 ...

TrumpRx, the Trump administration’s much-anticipated direct-to-consumer drug platform, went live on Thursday. However, it ...

You are not failing because life feels like work. The “effortless mom” is a mirage. Here is how to drop the performance, protect your energy, and build a family culture that works for you.

Guards at an ICE detention facility in Texas raided the dorms of immigrant families Tuesday, in order to destroy children’s letters that threatened to shed light on the horrific living conditions. The ...

The UAB Department of Theatre is committed to supporting new voices in theater and moving new works forward. The latest is ...

Pope Leo XIV has not been afraid to criticize Trump since being named pontiff last year. He told reporters in September that ...

Allison Nixon had helped arrest dozens of members of The Com — a loose affiliation of online groups responsible for violence and hacking campaigns. Then she became a target.