Most customer support organizations are built to serve the loudest 10% of users — the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and ...

Researchers have discovered the first known Android malware to use generative AI in its execution flow, using Google's Gemini ...

Alibaba launches Qwen3.5, a 397B-parameter AI model built for agents, claiming 60% lower costs, 8x throughput, and expanded ...

When everyone has access to the same AI models, the same AI-enabled tools, and the same vendor ecosystem, organizational context becomes the differentiator. Context is demonstrated execution: the ...

Most change initiatives fail because leaders focus on strategy while ignoring psychology. Here is how to address both.

Verizon has been turning to price hikes to drive revenue and profit growth over the past few years. This has boosted churn as customers got fed up with rising prices. Verizon is now down with empty ...

In what is one of the most important developments in the Chinese auto industry, Xiaomi’s SU7 has outsold Tesla’s Model 3 in 2025. The information comes from the China Passenger Car Association (via ...

Charter Communications on Friday said the company continues to see declines in its pay television business, even though the company has re-worked many of its packages to include more-flexible options ...

Novel approaches to the all-day cafe are working for diners and creative chefs across the country. The Dutchess, in Ojai, Calif., begins the day as a French bakery and turns into a Burmese restaurant ...

Chinese tech firms are releasing AI models at a faster pace as competition with U.S. rivals tightens. Open-source and low-cost strategies are driving the adoption of Chinese AI in emerging markets.