Odds are your business employs some method of operational analytics or uses another closely related method of data processing with a different name. Whether it’s called hybrid transaction and ...

For many of us, and definitely when it comes to digital customer experience professionals, reporting operational data on a regular basis is our main and even our only communication and interaction ...

For a lot of us, sci-fi films like The Avengers or The Matrix are a fun look into what the future might hold. But we’re also seeing big shifts in what’s possible right now. By leveraging operational ...

All businesses today are a series of real-time events. But what separates the good from the great is how they capture and operationalize that data. Companies like Uber have talked in-depth about how ...

Just about every executive who has heard the word “analytics” this year realizes that it is an essential for growing a business. But it’s really the word “dashboard” that should resonate in an ...