Picture the most successful companies in the world; they have one thing in common — an effective organizational structure. But what exactly does that entail and how can it make or break a business? If ...

As companies introduce AI in the workplace, many leaders say they’re shifting their organizational structure, developing a change management strategy and implementing employee communication plans, ...

Punit Goenka, MD and CEO of Indian media conglomerate Zee Entertainment Enterprises Limited, is trimming the organization’s workforce by 15%. “In line with his overall strategic approach, the MD and ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

Without a doubt, scaling workforces in large businesses, while absolutely necessary, can often present a variety of challenges—especially when the business has a mix of permanent, temporary and agency ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...