Three companies were recently recognized by Pulse of the City News for 15 consecutive years of providing outstanding ...

PHCC Academy adds role-specific, self-paced programs to help contractors build stronger teams and close more work.

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Effective customer service training, including understanding customer needs and legalities, is essential for collision repair shops to foster trust, improve customer experience, and boost sales, yet ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...

Dear Eric: Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

NEWLAND — A group of seven dedicated clients at Yellow Mountain Enterprises completed a customer service training course through the Mayland Community College Life Skills program, earning their ...

The Secret Service must move to "course correct" after reports a Secret Service agent attempted to smuggle his wife onto a Secret Service cargo plane accompanying President Donald Trump on his trip to ...