On factory floors and in production facilities across America, manufacturing leaders face relentless pressure to increase output while reducing costs. When quality issues, equipment failures, or ...

Easthampton Mayor Nicole LaChapelle, who has proposed creating a Community Relations Commission for proactive problem solving in the community, in conjunction with the U.S. Department of Justice City ...

The Healthcare Financial Management Association’s new CEO, Ann Jordan, said the organization must set new goals to “meet both current and future needs in the profession,” according to a June 25 HFMA ...

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The frontline support engineer is the first line of defense against customer frustration. Often armed with a smile, a patient demeanor and a seemingly bottomless well of troubleshooting knowledge, ...

Everybody has one: a customer service experience so horrendous they’ve sworn an oath they will never go back to that company. We all have a service we won’t use, an airline we won’t fly or a brand we ...

Depending on the game, even just a few moments of downtime can spell a huge loss in revenue for a studio. And since every game - even those originally based on an off-the-shelf package - is uniquely ...

Additions to Cisco's Data Center Network Assurance and Insights suite of software can detect problems in network switch fabric before they affect network services. Proactively fixing a network problem ...

DataHUB IQ powered by analytics and machine learning to enrich and correlate multiple data sources to provide a single, unified view of service performance and customer experience MONTREAL, Oct. 29, ...