What is a service request? | Atlassian
Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.
How service request management works in Jira Service Management
Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.
ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
Service request management is a repeatable procedure for handling a wide variety of customer service requests, including requests for access to applications, software enhancements, and …
Help Desk: Functions, Benefits, Features and Software | Atlassian
With Jira Service Management, building a help desk has never been easier. Jira Service Management is a modern, scalable help desk solution that allows you to customize your help …
Revolutionize IT Support with Jira Service Management | Atlassian
Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.
IT Metrics: 4 Best Practices | Atlassian | Atlassian
Jira Service Management — Atlassian's service management solution — is outfitted with default dashboards optimized for common service metric functions. However, if your reporting needs …
IT Service Catalogs: Best Practices and Integration Tips | Atlassian
Learn how IT service catalogs streamline requests, reduce errors, and improve customer satisfaction with efficient management and IT desk integration.
What is service request management? - Atlassian Community
A service desk agent fulfills the service request or moves the request to someone who can better assist the customer. Jira Service Management allows you to easily move requests between …
IT Ticketing Systems: Simplify Issue Tracking & Resolution
Streamline IT support with an IT ticketing system. Track, prioritize, and resolve issues faster with templates and service desks.
A brief overview of Jira Service Management - Atlassian
Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.